Refund Policy

We strive to provide high-quality services and ensure client satisfaction. Refunds may be considered under the following circumstances:

• Service not delivered as per agreed specifications
• Project cancellation within 48 hours of contract signing
• Technical issues preventing service delivery
• Mutual agreement between both parties

The following services are non-refundable:

• Consultation fees and strategy sessions
• Custom development work that has been completed and delivered
• Third-party costs (domain registration, hosting, advertising spend)
• Services that have been fully delivered and accepted
• Branding materials that have been finalized and delivered

To request a refund:

1. Contact us within 30 days of service delivery
2. Provide detailed reasons for the refund request
3. Allow us 5-7 business days to review your request
4. If approved, refunds will be processed within 10-15 business days

For ongoing projects, partial refunds may be considered based on:

• Percentage of work completed
• Resources already allocated to the project
• Third-party costs incurred
• Time invested in project planning and execution

We encourage open communication to resolve any issues. If you're unsatisfied with our services:

• Contact our support team immediately
• We'll work together to find a mutually acceptable solution
• If resolution isn't possible, we'll consider refund options
• All disputes will be handled professionally and fairly